unopened returns

- within 15 days of receipt of the goods.
- Returns are processed within 4-5 working days.
- The credit note will be issued at 100% of the purchase amount less EUR 5.- for a total purchase of up to 90.-, from 90.- we charge 15.- for processing the return.
- If you cancel a purchase by credit card/PayPal, we unfortunately have to charge a 3% chargeback fee.
- Postage costs shall be borne by the customer and are to be paid independently

Opened returns

- within 15 days after receipt of the goods as long as no signs of use are recognizable. 
- Returns are processed within 4-5 working days.
- The credit note will be issued at 100% of the purchase amount less 10.- for a total purchase of up to 90.-, from 90.- we charge 20.- for processing the return. 
- If you cancel a purchase by credit card/PayPal, we unfortunately have to charge a 3% chargeback fee.
- Postage costs shall be borne by the customer and are to be paid independently

1. Right of withdrawal for the delivery of goods that were not custom-made

You have the right to withdraw from this contract within fourteen days without giving any reason.

2. Withdrawal period

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

3. Address

To exercise the right to cancel, you must inform us (oldenburger Allee 9, 30659 Hannover Germany) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail).

4. Compliance with the deadline

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

5. Right of retention

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.